Shipping & Tracking
- Free Shipping Worldwide.
- Total 3-5 working days for stock hair, Customized order(Note as “+xxxdays”) processing time is 10-15 working days, Shipping time is 2-5 working days.
- OMGQueenHair free shipping worldwide, but for some remote areas of some countries, we do surcharge delivery fees.
- To help you avoid incredibly high local custom taxes/duties, we will mark your orders as “Gifts” or “Hair Sample”. However, due to random checking by local customs or the changes of local custom policies, it has extremely low possibilities that you should charge the taxes/duties asked by local customs. OMGQueenHair has no responsibility for such out of control situations. Sorry for the inconveniences.
- OMGQueenHaircustomer service will confirm your shipping address if your Paypal billing address and shipping address are different. In order to shorten the processing time, we suggest you to make sure you have the same billing and shipping address.
- OMGQueenHair customer service will inform the tracking No. before ship out your orders. Once get the tracking No., you could track your packages with Tracking Orders.
- For any P.O.Box/APO/FPO address, the shipping time is 10-15 business days.We don’t recommend P.O box address shipping.
45-Days Exchanges & Return Policies
OMGQueenHair has incredible Exchange & Return policies.You could exchange or return OMGQueenHair within 45 days since you received it.Before returning OMGQueenHair, please contact our Customer Service to make sure you are clear with our Return and Exchange Policies and get the return permission. And email us with photo of your goods for our reference.
- You CANNOT return or exchange customized orders and clearance-sale orders.
- You CANNOT return or exchange used or worn OMGQueenHair for hygienic reasons.
- You need to pay the returning freight.
- Make sure you put your order No. and Email address on the package; also inform our customer service the tracking No.; OMGQueenHairwill not take the responsibility of losing returned packages.
- Once we receive the returned package, If you just want to return it, we will deduct $19 shipping fee and refund left.
- If you do exchange, we will pay the shipping fee to ship exchange hair to you again.
- For second exchange, all shipping fee should pay by our buyer.
Cancel and Change Policy
You may cancel or change your order before shipping, Pls contact us [email protected] first.
- All stock hair can free change or cancel before shipping, Shipped order can’t be changed or canceled, If you still want to return after you received the hair, We can do exchange or return procedure.
- Customized order (with sign”+xx days”) can free cancel or change within 48 hours after placing the order. Over 48 hours, we will deduct 25% handle fee to change or cancel. Shipped order can’t be changed or canceled.